Automation of Low-wage Work = Increased Precarity/Unemployment for Marginalized
LLMs present the option for the automation of a wide spectrum of lower wage work, including customer service. This harm may cause increased precarity or unemployment for those most marginalized (racialized, disabled, gendered, poor, etc.) who currently are disproportionately employed in lower wage work.
DeepMind identified negative effects of LLMs on employment: “increasing inequality and negative effects on job quality,” “undermining creative economies,” and “displacing employees from their roles” leading to “an increase in unemployment.”
Read more:
- AI Should Augment Human Intelligence, Not Replace It
- As A.I. Booms, Lawmakers Struggle to Understand the Technology
- Will ChatGPT take your job? New program shows AI could be ‘competing’ for work: experts
- How generative AI will impact the future of work, according to a CEO who has spent 2,000 hours studying it
- TikTokers are roasting McDonald’s hilarious drive-thru AI order fails — and it shows that robots won’t take over restaurants any time soon
Impacts
- Economy
